Complaints Departments

Visas Avenue Complaints redressal department

Complaint department is a must have department for any business entity, especially, if it belongs to service industry. No organization works with hundred percent perfectness and accuracy. There is always room for improvement in service quality. Many a times customer come up with their issues and concerns which needs to be resolved with utmost priority.

This is the reason that Visas Avenue has got a dedicated Complaints redressal department, which has the responsibility of interacting with the clients, noting down their complaints and forward it to the concerned team members for quick redressal of the same.

The main emphasis of this team is on resolving the client queries and complaints (if any) on priority, i.e. with the minimum TAT (Turnaround Time). The Complaint department has the clear instructions of resolving clients’ queries and concerns as per the situation demands. Hence, the team member resolve the matter with apology (if at fault), bridging the process gaps, addressing the issue on priority if being delayed, or through refund, etc. as per the company policy.

The dedicated Customer Relationship Managers (CRMs) listen to the client complaints, go through the whole case or scenario carefully, and accordingly resolve the Visas Avenue complaints received.

Visas Avenue Complaints Department has the prime responsibility for resolving the clients’ issues at earliest and if it is not being resolved at their end, escalate it to the higher level.

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